{"id":7788,"date":"2024-09-18T08:41:27","date_gmt":"2024-09-18T11:41:27","guid":{"rendered":"https:\/\/fcamara.com\/blog\/?p=7788"},"modified":"2024-09-24T09:29:49","modified_gmt":"2024-09-24T12:29:49","slug":"ciclo-de-receita","status":"publish","type":"post","link":"https:\/\/fcamara.com\/blog\/ciclo-de-receita\/","title":{"rendered":"Ciclo de receita na sa\u00fade: o que \u00e9, principais etapas e impactos"},"content":{"rendered":"<div style=\"background-color: #f2f2f2; padding: 20px; border-radius: 5px; font-family: Arial, sans-serif;\">\n<h2 style=\"color: #333333; text-align: left;\">Sobre o que estamos falando?<\/h2>\n<ul style=\"color: #555555; text-align: left;\">\n<li>O ciclo de receita na sa\u00fade abrange desde a contrata\u00e7\u00e3o de servi\u00e7os entre operadoras e prestadores, o agendamento de consultas e procedimentos, at\u00e9 a cobran\u00e7a e o recebimento dos pagamentos. Esse processo envolve diversas etapas cr\u00edticas que garantem a viabilidade financeira das partes interessadas;<\/li>\n<li>Principais etapas do ciclo da receita na sa\u00fade e os principais impactos;<\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Insights de como podemos otimizar o ciclo de receita;<\/span><\/li>\n<li><span data-contrast=\"auto\">Com o ecossistema de tecnologia e inova\u00e7\u00e3o da FCamara, a jornada do ciclo de receita do seu neg\u00f3cio \u00e9 personalizada e focada nos resultados.\u202f<\/span><\/li>\n<\/ul>\n<p style=\"text-align: left;\"><a style=\"background-color: #ff5b35; color: white; padding: 12px 16px; border: none; border-radius: 20px; cursor: pointer; font-size: 14px; text-decoration: none; display: inline-block;\" href=\"https:\/\/digital.fcamara.com\/newsletter\" target=\"_blank\" rel=\"noopener\">Receba conte\u00fados exclusivos!<\/a><\/p>\n<\/div>\n<p>O ciclo de receita \u00e9 um conceito fundamental para empresas de todos os setores, incluindo a \u00e1rea da sa\u00fade, onde ele desempenha um papel ainda mais cr\u00edtico.<\/p>\n<p>No contexto de hospitais, cl\u00ednicas e consult\u00f3rios m\u00e9dicos, o ciclo de receita engloba desde a contrata\u00e7\u00e3o de servi\u00e7os entre operadoras e prestadores, o agendamento de consultas e procedimentos, a codifica\u00e7\u00e3o de diagn\u00f3sticos e tratamentos, at\u00e9 a cobran\u00e7a e o recebimento dos pagamentos.<\/p>\n<p><span class=\"TextRun SCXW141279458 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW141279458 BCX0\">Para muitas institui\u00e7\u00f5es de sa\u00fade, a gest\u00e3o eficiente desse ciclo \u00e9 um<\/span><span class=\"NormalTextRun SCXW141279458 BCX0\"> grande desafio, <\/span><span class=\"NormalTextRun SCXW141279458 BCX0\">devido \u00e0 sua complexidade e \u00e0s diversas etapas burocr\u00e1ticas envolvidas.\u00a0<\/span><\/span><span class=\"EOP SCXW141279458 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p>Neste artigo, vamos explorar o ciclo de receita na sa\u00fade, analisando suas particularidades, desafios e como sua otimiza\u00e7\u00e3o pode aliviar essa dor e garantir a sustentabilidade financeira das organiza\u00e7\u00f5es.<\/p>\n<h2><b><span data-contrast=\"auto\">O que \u00e9 ciclo de receita?<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h2>\n<p>O ciclo de receita na sa\u00fade come\u00e7a com as negocia\u00e7\u00f5es e contrata\u00e7\u00f5es entre a operadora e o prestador de servi\u00e7o, tendo como objetivo a presta\u00e7\u00e3o de servi\u00e7os ao paciente. Esse processo engloba desde o agendamento at\u00e9 o faturamento e pagamento, envolvendo diversos processos e partes interessadas.<\/p>\n<p><span data-contrast=\"auto\">Por isso, uma gest\u00e3o eficiente de cada fase \u00e9 essencial para garantir um fluxo com maior efici\u00eancia, beneficiando todos os envolvidos.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Assim, com uma gest\u00e3o integrada, \u00e9 poss\u00edvel aumentar a <a href=\"https:\/\/fcamara.com\/blog\/eficiencia-operacional-na-saude\/\" target=\"_blank\" rel=\"noopener\">efici\u00eancia operacional,<\/a> minimizar atrasos e otimizar o desempenho financeiro.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"auto\">Quais s\u00e3o as partes interessadas do ciclo de receita?<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">No ciclo de receita em sa\u00fade, v\u00e1rias partes interessadas desempenham pap\u00e9is fundamentais para garantir que o processo ocorra de forma eficiente. Aqui est\u00e3o as principais:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"%1.\" data-font=\"\" data-listid=\"33\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Pacientes<\/span><\/b><span data-contrast=\"auto\">: ao buscar atendimento iniciam o ciclo e s\u00e3o respons\u00e1veis por fornecer informa\u00e7\u00f5es corretas e, em alguns casos, realizar pagamentos diretos.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"%1.\" data-font=\"\" data-listid=\"33\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Prestadores de Servi\u00e7os de Sa\u00fade<\/span><\/b><span data-contrast=\"auto\">: <span class=\"TextRun SCXW130371292 BCX8\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW130371292 BCX8\"> incluem hospitais, cl\u00ednicas, consult\u00f3rios e profissionais de sa\u00fade, que realizam os atendimentos, gerenciam a documenta\u00e7\u00e3o e, como resultado, garantem a correta codifica\u00e7\u00e3o dos procedimentos. Al\u00e9m disso, negociam e assinam contratos com as Operadoras de Sa\u00fade onde constam as regras e valores negociados.<\/span><\/span><\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"%1.\" data-font=\"\" data-listid=\"33\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Operadoras de Sa\u00fade ou Seguradoras<\/span><\/b><span data-contrast=\"auto\">: <span class=\"TextRun SCXW142443558 BCX8\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW142443558 BCX8\">negociam e assinam contratos com os prestadores de servi\u00e7o onde constam as regras e valores negociados, processam o faturamento, avaliam e verificam a necessidade de efetuar <\/span><\/span><a class=\"Hyperlink SCXW142443558 BCX8\" href=\"https:\/\/fcamara.com\/blog\/glosa-na-saude-o-que-e-impactos\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW142443558 BCX8\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW142443558 BCX8\" data-ccp-charstyle=\"Hyperlink\">glosas<\/span><\/span><\/a><span class=\"TextRun SCXW142443558 BCX8\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW142443558 BCX8\">, checam a elegibilidade dos procedimentos e efetuam os pagamentos.\u00a0<\/span><\/span><\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Em resumo, \u00e9 primordial que todas as partes interessadas cumpram com seus pap\u00e9is e responsabilidades e estejam envolvidas no processo. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Por exemplo, quando a operadora n\u00e3o fornece meios para que seja realizada a elegibilidade do paciente, isso pode gerar falhas ou atrasos no ciclo de receita. Da mesma forma, se o prestador de sa\u00fade n\u00e3o realizar as verifica\u00e7\u00f5es adequadas ou n\u00e3o coletar os dados necess\u00e1rios, o resultado ser\u00e1 o mesmo: falhas e atrasos.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">No entanto, quando todas as partes se concentram em otimizar a efici\u00eancia, a jornada beneficia todos os envolvidos. Assim, pacientes bem atendidos ficam satisfeitos tanto com o prestador de servi\u00e7os quanto com a operadora.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-7828 size-large\" src=\"https:\/\/fcamara.com\/blog\/wp-content\/uploads\/2024\/09\/Agendamento-ciclo-de-receita-na-saude-FCamara-1024x628.jpg\" alt=\"imagem de um calendario e um medico com um celular na mao\" width=\"980\" height=\"601\" srcset=\"https:\/\/fcamara.com\/blog\/wp-content\/uploads\/2024\/09\/Agendamento-ciclo-de-receita-na-saude-FCamara-1024x628.jpg 1024w, https:\/\/fcamara.com\/blog\/wp-content\/uploads\/2024\/09\/Agendamento-ciclo-de-receita-na-saude-FCamara-300x184.jpg 300w, https:\/\/fcamara.com\/blog\/wp-content\/uploads\/2024\/09\/Agendamento-ciclo-de-receita-na-saude-FCamara-768x471.jpg 768w, https:\/\/fcamara.com\/blog\/wp-content\/uploads\/2024\/09\/Agendamento-ciclo-de-receita-na-saude-FCamara-150x92.jpg 150w, https:\/\/fcamara.com\/blog\/wp-content\/uploads\/2024\/09\/Agendamento-ciclo-de-receita-na-saude-FCamara.jpg 1200w\" sizes=\"auto, (max-width: 980px) 100vw, 980px\" \/><\/p>\n<h2><b><span data-contrast=\"auto\">Conhe\u00e7a algumas etapas do ciclo de receita<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:80,&quot;335559740&quot;:240}\">\u00a0<\/span><\/h2>\n<p>Como falamos, os processos e etapas que englobam o ciclo de receita s\u00e3o cr\u00edticos. <span data-contrast=\"auto\">Agora, vamos abordar a etapa de agendamento da consulta ou procedimento.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h3><b>1 &#8211; Agendamento do atendimento (consulta ou procedimento):<\/b><\/h3>\n<p><span class=\"EOP SCXW99935090 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"><span class=\"TextRun SCXW160233203 BCX8\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW160233203 BCX8\">Primeiramente, q<\/span><span class=\"NormalTextRun CommentStart SCXW160233203 BCX8\">uando o assunto \u00e9 agendamento, a <\/span><\/span><a class=\"Hyperlink SCXW160233203 BCX8\" href=\"https:\/\/fcamara.com\/blog\/jornada-do-paciente\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW160233203 BCX8\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW160233203 BCX8\" data-ccp-charstyle=\"Hyperlink\">jornada do paciente<\/span><\/span><\/a><span class=\"TextRun SCXW160233203 BCX8\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW160233203 BCX8\"> pode seguir diferentes caminhos.<\/span><span class=\"NormalTextRun SCXW160233203 BCX8\"> Para casos de urg\u00eancia\/emerg\u00eancia ou que n\u00e3o h\u00e1 necessidade de agendamento, o paciente vai diretamente ao prestador de servi\u00e7o. <\/span><\/span><span class=\"EOP SCXW160233203 BCX8\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/span><\/p>\n<p><span data-contrast=\"auto\">J\u00e1 para procedimentos que exigem agendamento pr\u00e9vio, a jornada come\u00e7a com a marca\u00e7\u00e3o da consulta ou procedimento junto ao prestador.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Dessa forma, a jornada de agendamento pode influenciar diretamente no ciclo de receita do prestador de servi\u00e7o, impactando diretamente o ciclo de receita:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li><b><span data-contrast=\"auto\">Atrasos na gera\u00e7\u00e3o de receitas<\/span><\/b><span data-contrast=\"auto\">: agendamentos incorretos, como overbooking ou cancelamentos n\u00e3o gerenciados, podem causar atrasos na realiza\u00e7\u00e3o dos procedimentos e no faturamento dos servi\u00e7os.<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Aumento de faltas (no-shows)<\/span><\/b><span data-contrast=\"auto\">: falhas no agendamento, por exemplo, a falta de confirma\u00e7\u00e3o e o envio de lembretes autom\u00e1ticos, podem aumentar o n\u00famero de aus\u00eancias e deixar hor\u00e1rios ociosos que poderiam ser aproveitados.<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Impacto na satisfa\u00e7\u00e3o do paciente<\/span><\/b><span data-contrast=\"auto\">: falhas no agendamento afetam a <\/span><a href=\"https:\/\/fcamara.com\/blog\/experiencia-do-paciente-por-que-e-tao-importante\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">experi\u00eancia do paciente<\/span><\/a><span data-contrast=\"auto\">, gerando insatisfa\u00e7\u00e3o devido a altera\u00e7\u00f5es ou cancelamentos inesperados. Isso \u00e9 capaz de, inclusive, gerar reclama\u00e7\u00f5es, afetar o NPS e prejudicar a reputa\u00e7\u00e3o do prestador de servi\u00e7o\/conv\u00eanio ou da seguradora.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Portanto, melhorar a gest\u00e3o de agendamentos \u00e9 essencial para otimizar o ciclo de receitas.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:360,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"3\"><b><span data-contrast=\"none\">A seguir, destacamos alguns itens importantes que podem aumentar a <\/span><\/b><a href=\"https:\/\/fcamara.com\/blog\/eficiencia-operacional-na-saude\/\"><b><span data-contrast=\"none\">efici\u00eancia<\/span><\/b><\/a><b><span data-contrast=\"none\"> desse processo:<\/span><\/b><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:160,&quot;335559739&quot;:80,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h3>\n<ol>\n<li data-leveltext=\"%1.\" data-font=\"\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Agendamento digital:<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ol>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:1080,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Uso de sistemas digitais para simplificar o agendamento;\u202f<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:1080,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Integra\u00e7\u00e3o com os sistemas de faturamento para a facilitar\u202ftroca de dados;\u202f<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:1080,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Autonomia para o paciente realizar o agendamento;\u202f<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:1080,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Disponibilidade de agenda dos profissionais e prestadores de servi\u00e7o online;\u202f<\/span><b><span data-contrast=\"auto\">2. Notifica\u00e7\u00f5es: confirma\u00e7\u00e3o de presen\u00e7a para redu\u00e7\u00e3o de faltas (no-shows) ou atrasos;<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"><br \/>\n<\/span><b><span data-contrast=\"auto\">3. Agendamento pr\u00e9-autorizado com operadoras e seguradoras;<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"7\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:1080,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Verifica\u00e7\u00e3o de Elegibilidade, que confirma os dados do paciente e do conv\u00eanio\u202fpara reduzir chances de seguir com o atendimento para pacientes que n\u00e3o s\u00e3o eleg\u00edveis;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"7\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:1080,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Obten\u00e7\u00e3o de pr\u00e9-autoriza\u00e7\u00e3o do conv\u00eanio\/seguro sa\u00fade, se necess\u00e1rio.\u202f<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Com esses insights sobre a etapa de agendamento, avan\u00e7amos para a pr\u00f3xima fase da jornada: o atendimento.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-7827 size-large\" src=\"https:\/\/fcamara.com\/blog\/wp-content\/uploads\/2024\/09\/Ciclo-de-receita-na-saude-paciente-operadoras-prestadoras-FCamara-1024x597.jpg\" alt=\"imagem de uma m\u00e9dica loira sentada e uma prancheta com dados dos pacientes\" width=\"980\" height=\"571\" srcset=\"https:\/\/fcamara.com\/blog\/wp-content\/uploads\/2024\/09\/Ciclo-de-receita-na-saude-paciente-operadoras-prestadoras-FCamara-1024x597.jpg 1024w, https:\/\/fcamara.com\/blog\/wp-content\/uploads\/2024\/09\/Ciclo-de-receita-na-saude-paciente-operadoras-prestadoras-FCamara-300x175.jpg 300w, https:\/\/fcamara.com\/blog\/wp-content\/uploads\/2024\/09\/Ciclo-de-receita-na-saude-paciente-operadoras-prestadoras-FCamara-768x448.jpg 768w, https:\/\/fcamara.com\/blog\/wp-content\/uploads\/2024\/09\/Ciclo-de-receita-na-saude-paciente-operadoras-prestadoras-FCamara-150x88.jpg 150w, https:\/\/fcamara.com\/blog\/wp-content\/uploads\/2024\/09\/Ciclo-de-receita-na-saude-paciente-operadoras-prestadoras-FCamara.jpg 1200w\" sizes=\"auto, (max-width: 980px) 100vw, 980px\" \/><\/p>\n<h3><b>2 &#8211; Atendimento (presta\u00e7\u00e3o de servi\u00e7os):<\/b><\/h3>\n<p><span data-contrast=\"auto\">Em seguida, chegamos \u00e0 etapa do atendimento, que abrange diversos processos e pessoas, desde o in\u00edcio at\u00e9 sua conclus\u00e3o.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Atualmente, o atendimento pode impactar diretamente o ciclo de receita, e falhas nessa etapa podem afetar tanto a receita quanto a efici\u00eancia operacional. Abaixo, destacamos poss\u00edveis falhas:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">Autoriza\u00e7\u00e3o<\/span><\/b><\/h3>\n<ul>\n<li><b><span data-contrast=\"auto\">Autoriza\u00e7\u00e3o n\u00e3o obtida<\/span><\/b><span data-contrast=\"auto\">: falha em obter a autoriza\u00e7\u00e3o necess\u00e1ria antes da realiza\u00e7\u00e3o de procedimentos, o que pode resultar em glosa.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Erro na solicita\u00e7\u00e3o de autoriza\u00e7\u00e3o<\/span><\/b><span data-contrast=\"auto\">: informa\u00e7\u00f5es incorretas ou incompletas na solicita\u00e7\u00e3o de autoriza\u00e7\u00e3o s\u00e3o capazes de levar \u00e0 negativa ou atraso na aprova\u00e7\u00e3o.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Autoriza\u00e7\u00e3o para procedimentos errados<\/span><\/b><span data-contrast=\"auto\">: solicitar autoriza\u00e7\u00e3o para procedimentos n\u00e3o realizados ou para tratamentos fora da cobertura gera complica\u00e7\u00f5es no faturamento e pagamento.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Falhas na documenta\u00e7\u00e3o obrigat\u00f3ria<\/span><\/b><span data-contrast=\"auto\">: a aus\u00eancia de documenta\u00e7\u00e3o obrigat\u00f3ria, como relat\u00f3rios m\u00e9dicos ou justificativas, leva \u00e0 negativa da autoriza\u00e7\u00e3o.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Processos manuais ineficientes<\/span><\/b><span data-contrast=\"auto\">: a utiliza\u00e7\u00e3o de processos manuais para a gest\u00e3o de autoriza\u00e7\u00f5es tende a aumentar a probabilidade de erros e atrasos.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Falta de treinamento<\/span><\/b><span data-contrast=\"auto\">: equipes mal treinadas podem cometer erros na solicita\u00e7\u00e3o e gest\u00e3o das autoriza\u00e7\u00f5es.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<h3><b><span data-contrast=\"auto\">Registro de paciente com dados incorretos<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Informa\u00e7\u00f5es incorretas sobre o paciente, como dados pessoais ou a cobertura do plano de sa\u00fade, ocasionam erros no faturamento e glosas por parte das operadoras de sa\u00fade.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:720,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\u00a0Al\u00e9m disso, dados incorretos precisam ser corrigidos antes da conclus\u00e3o do processo de faturamento, causando atrasos e impactando o fluxo financeiro.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:720,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">Inefici\u00eancia no atendimento<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">A falta de clareza sobre o tratamento, tempo de espera, custos e procedimentos gera frustra\u00e7\u00e3o nos pacientes, o que frequentemente resulta em desist\u00eancias do atendimento ou falta de retorno.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p>Al\u00e9m disso, encaminhamentos mal organizados dentro do espa\u00e7o do prestador de servi\u00e7o e a falta de sincroniza\u00e7\u00e3o entre equipes levam \u00e0 baixa produtividade e ao aumento dos custos operacionais, gerando desperd\u00edcio de recursos, como o tempo ocioso do profissional de sa\u00fade enquanto aguarda o paciente.<\/p>\n<p><span data-contrast=\"auto\">Ou seja, esses fatores impactam a qualidade do atendimento, a fideliza\u00e7\u00e3o dos pacientes e os resultados financeiros do prestador de servi\u00e7o.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">Perda de fideliza\u00e7\u00e3o<\/span><\/b><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Quando os pacientes se sentem mal atendidos ou passam por uma experi\u00eancia negativa, \u00e9 prov\u00e1vel que n\u00e3o retornem ao prestador de servi\u00e7o ou operadora de sa\u00fade. A insatisfa\u00e7\u00e3o pode se manifestar em diversas formas, como demora no atendimento, falta de clareza nos procedimentos ou atendimento impessoal.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Essa experi\u00eancia negativa prejudica, sobretudo, o relacionamento a longo prazo com os pacientes, afetando diretamente a reten\u00e7\u00e3o e gerando perda de receita. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Isso tamb\u00e9m pode ocasionar em avalia\u00e7\u00f5es ruins, diminuindo a confian\u00e7a de novos pacientes em potencial e comprometendo a capacidade de crescimento e sustentabilidade da empresa.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">Documenta\u00e7\u00e3o obrigat\u00f3ria<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">A aus\u00eancia de documentos obrigat\u00f3rios para o faturamento, como autoriza\u00e7\u00f5es de procedimentos, pode resultar em glosas e afetar a receita da institui\u00e7\u00e3o.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">J\u00e1 a falta de documenta\u00e7\u00e3o completa, por sua vez, gera retrabalho administrativo. Isso porque a equipe precisa buscar informa\u00e7\u00f5es adicionais ou corrigir falhas. Como resultado, a equipe precisa buscar informa\u00e7\u00f5es adicionais ou corrigir falhas, o que aumenta os custos operacionais e compromete a efici\u00eancia no processo de faturamento.<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">Falta de integra\u00e7\u00e3o entre sistemas<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h3>\n<div class=\"flex max-w-full flex-col flex-grow\">\n<div class=\"min-h-[20px] text-message flex w-full flex-col items-end gap-2 whitespace-normal break-words [.text-message+&amp;]:mt-5\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"a28466e7-b765-4735-bf0a-2d0785c1a6bb\">\n<div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[3px]\">\n<div class=\"markdown prose w-full break-words dark:prose-invert light\">\n<p>A falta de integra\u00e7\u00e3o entre os sistemas de agendamento, prontu\u00e1rio eletr\u00f4nico e faturamento provoca falhas na troca de informa\u00e7\u00f5es. Consequentemente, isso dificulta o rastreamento dos servi\u00e7os prestados e compromete a correta cobran\u00e7a.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<h3><b><span data-contrast=\"auto\">Desconhecimento das regras de faturamento<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">N\u00e3o verificar adequadamente a elegibilidade provoca a cobran\u00e7a de servi\u00e7os n\u00e3o cobertos. Ou seja, erros na codifica\u00e7\u00e3o ou na escolha dos procedimentos para cobran\u00e7a tamb\u00e9m geram pagamentos incompletos ou glosados pelas operadoras de sa\u00fade. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">O desconhecimento de mudan\u00e7as nas regras de cobran\u00e7a ou nos requisitos das operadoras frequentemente leva a glosas ou penalidades, afetando diretamente o faturamento.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p>Dessa forma, entende-se que a\u00e7\u00f5es voltadas para otimizar o ciclo de receita s\u00e3o sempre fundamentais para melhorar a jornada. Em rela\u00e7\u00e3o ao atendimento, destacam-se os seguintes aspectos quando se busca aumentar a efici\u00eancia:<\/p>\n<ul>\n<li data-leveltext=\"%1)\" data-font=\"\" data-listid=\"31\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,4],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1)&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><strong>Treinamento da equipe: capacita\u00e7\u00e3o e atualiza\u00e7\u00f5es constantes;\u00a0<\/strong><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"%1)\" data-font=\"\" data-listid=\"31\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,4],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1)&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><strong>Padroniza\u00e7\u00e3o de processos: checklists, protocolos e formul\u00e1rios claros que facilitem o preenchimento;\u00a0<\/strong><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"%1)\" data-font=\"\" data-listid=\"31\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,4],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1)&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><strong>Integra\u00e7\u00e3o entre os sistemas que s\u00e3o para acompanhamento do atendimento (autoriza\u00e7\u00e3o), faturamento, que facilitam sincroniza\u00e7\u00e3o de dados, confer\u00eancia e evitam duplicidade;\u00a0<\/strong><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"%1)\" data-font=\"\" data-listid=\"31\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,4],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1)&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><strong>Verifica\u00e7\u00e3o de cobertura;\u00a0<\/strong><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"%1)\" data-font=\"\" data-listid=\"31\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,4],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1)&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"5\" data-aria-level=\"1\"><strong>Atendimento humanizado e personalizado;\u00a0<\/strong><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"%1)\" data-font=\"\" data-listid=\"31\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,4],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1)&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"6\" data-aria-level=\"1\"><strong>Solu\u00e7\u00f5es digitais e autoatendimento, como agendamento online e portal do paciente.\u00a0<\/strong><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Em suma, essas pr\u00e1ticas minimizam falhas no atendimento e contribuem para um ciclo de receita mais \u00e1gil e previs\u00edvel, facilitando a pr\u00f3xima etapa da jornada: o faturamento.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h3><b>3 &#8211; Faturamento:<\/b><\/h3>\n<p><span data-contrast=\"auto\">Quando as etapas anteriores s\u00e3o executadas com efici\u00eancia, elas facilitam e agilizam o faturamento dos servi\u00e7os prestados ao paciente. Entretanto, se essas etapas n\u00e3o forem realizadas corretamente, podem surgir falhas no faturamento, como:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ol>\n<li><b><span data-contrast=\"auto\">Erros na Codifica\u00e7\u00e3o<\/span><\/b><span data-contrast=\"auto\">: c\u00f3digos de diagn\u00f3stico e procedimentos incorretos ou desatualizados resultam em glosas.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Documenta\u00e7\u00e3o incorreta ou n\u00e3o enviada<\/span><\/b><span data-contrast=\"auto\">: informa\u00e7\u00f5es cl\u00ednicas incompletas ou mal documentadas impedem a justificativa correta de um procedimento, levando \u00e0 glosa.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Atraso no faturamento<\/span><\/b><span data-contrast=\"auto\">: o atraso no envio das contas \u00e0s operadoras causa perda de prazos para a submiss\u00e3o do servi\u00e7o prestado.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Problemas com elegibilidade e autoriza\u00e7\u00e3o pr\u00e9via<\/span><\/b><span data-contrast=\"auto\">: a falta de obten\u00e7\u00e3o ou erro na elegibilidade ou autoriza\u00e7\u00e3o pr\u00e9via resulta em nega\u00e7\u00e3o de cobertura por parte da operadora.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Falhas no processo de concilia\u00e7\u00e3o<\/span><\/b><span data-contrast=\"auto\">: a falta de controle entre os servi\u00e7os prestados e o que foi efetivamente faturado \u00e0s operadoras gera discrep\u00e2ncias e perdas de receita.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Inconsist\u00eancias nos contratos com Operadoras<\/span><\/b><span data-contrast=\"auto\">: n\u00e3o seguir os termos contratuais, como tabelas de pre\u00e7os, cl\u00e1usulas de reajuste e limites de cobertura, \u00e9 capaz de criar diverg\u00eancias nos valores faturados.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ol>\n<div class=\"flex-1 overflow-hidden\">\n<div class=\"h-full\">\n<div class=\"react-scroll-to-bottom--css-epmlg-79elbk h-full\">\n<div class=\"react-scroll-to-bottom--css-epmlg-1n7m0yu\">\n<div class=\"flex flex-col text-sm md:pb-9\">\n<article class=\"w-full text-token-text-primary focus-visible:outline-2 focus-visible:outline-offset-[-4px]\" dir=\"auto\" data-testid=\"conversation-turn-21\" data-scroll-anchor=\"true\">\n<div class=\"text-base py-[18px] px-3 md:px-4 m-auto w-full md:px-5 lg:px-1 xl:px-5\">\n<div class=\"mx-auto flex flex-1 gap-4 text-base md:gap-5 lg:gap-6 md:max-w-3xl lg:max-w-[40rem] xl:max-w-[48rem]\">\n<div class=\"group\/conversation-turn relative flex w-full min-w-0 flex-col agent-turn\">\n<div class=\"flex-col gap-1 md:gap-3\">\n<div class=\"flex max-w-full flex-col flex-grow\">\n<div class=\"min-h-[20px] text-message flex w-full flex-col items-end gap-2 whitespace-normal break-words [.text-message+&amp;]:mt-5\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"52e581c6-03b6-4d0c-a3ff-a0d49ed98f27\">\n<div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[3px]\">\n<div class=\"markdown prose w-full break-words dark:prose-invert light\">\n<h3>Para que o faturamento no ciclo de receita seja mais eficiente, os itens essenciais para uma jornada mais fluida s\u00e3o:<\/h3>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/article>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<ul>\n<li data-leveltext=\"%1.\" data-font=\"\" data-listid=\"34\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Codifica\u00e7\u00e3o adequada;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"%1.\" data-font=\"\" data-listid=\"34\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Documenta\u00e7\u00e3o completa;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"%1.\" data-font=\"\" data-listid=\"34\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Verifica\u00e7\u00e3o de elegibilidade;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"%1.\" data-font=\"\" data-listid=\"34\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Autoriza\u00e7\u00e3o pr\u00e9via para procedimentos de alto custo ou especializado;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"%1.\" data-font=\"\" data-listid=\"34\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\">Autoriza\u00e7\u00e3o;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"%1.\" data-font=\"\" data-listid=\"34\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"6\" data-aria-level=\"1\"><span data-contrast=\"auto\">Revis\u00e3o e auditoria: uma dica \u00e9 realizar revis\u00f5es e auditorias regulares das faturas e dos processos de faturamento para identificar e corrigir erros antes que se tornem problemas maiores;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"%1.\" data-font=\"\" data-listid=\"34\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"7\" data-aria-level=\"1\"><span data-contrast=\"auto\">Treinamento da equipe de faturamento;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"%1.\" data-font=\"\" data-listid=\"34\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"8\" data-aria-level=\"1\"><span data-contrast=\"auto\">Automatiza\u00e7\u00e3o de processos que facilitam a confer\u00eancia e reduzam o trabalho manual.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Ou seja, podemos perceber que a maioria das boas pr\u00e1ticas de faturamento deve ser aplicada desde o in\u00edcio da jornada. Por exemplo, se a codifica\u00e7\u00e3o adequada n\u00e3o for realizada desde o in\u00edcio, o faturamento pode exigir retrabalho e corre\u00e7\u00f5es posteriores.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p>Al\u00e9m das etapas j\u00e1 citadas neste artigo, pode-se destacar outras que tamb\u00e9m s\u00e3o consideradas partes importantes no processo:<\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"32\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><strong><span class=\"TextRun SCXW92055562 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"><span class=\"NormalTextRun CommentStart CommentHighlightPipeRestV2 CommentHighlightRest SCXW92055562 BCX0\">Gest\u00e3o de contratos:<\/span><\/span><\/strong><span class=\"TextRun SCXW92055562 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"><span class=\"NormalTextRun CommentHighlightRest SCXW92055562 BCX0\"> etapa cuida das negocia\u00e7\u00f5es de valores entre as operadoras de sa\u00fade e prestadores de servi\u00e7o. <\/span><\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"32\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span class=\"TextRun SCXW92055562 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"><span class=\"NormalTextRun CommentHighlightRest SCXW92055562 BCX0\"><strong>Gest\u00e3o de pagamentos:<\/strong> esta fase abrange todo o processo, desde o envio da fatura at\u00e9 o recebimento efetivo dos pagamentos.<\/span><\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"32\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Gest\u00e3o de recursos de glosas<\/span><\/b><span data-contrast=\"auto\">: a gest\u00e3o de recursos de glosa engloba a administra\u00e7\u00e3o das rejei\u00e7\u00f5es parciais ou totais de pagamento realizados pelas operadoras de sa\u00fade. Com uma gest\u00e3o eficiente, \u00e9 poss\u00edvel garantir que a receita seja recebida integralmente e sem erros.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Em outras palavras, \u00e9 fundamental gerenciar as informa\u00e7\u00f5es e dados para apoiar e facilitar a tomada de decis\u00f5es. Al\u00e9m disso, \u00e9 importante assegurar que toda a receita seja acompanhada at\u00e9 o fechamento cont\u00e1bil, completando assim o ciclo financeiro.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-7826 size-large\" src=\"https:\/\/fcamara.com\/blog\/wp-content\/uploads\/2024\/09\/Falhas-documentacao-obrigatoriaiclo-de-receita-na-saude-FCamara-1024x597.jpg\" alt=\"imagem de um paciente marcando uma consulta\" width=\"980\" height=\"571\" srcset=\"https:\/\/fcamara.com\/blog\/wp-content\/uploads\/2024\/09\/Falhas-documentacao-obrigatoriaiclo-de-receita-na-saude-FCamara-1024x597.jpg 1024w, https:\/\/fcamara.com\/blog\/wp-content\/uploads\/2024\/09\/Falhas-documentacao-obrigatoriaiclo-de-receita-na-saude-FCamara-300x175.jpg 300w, https:\/\/fcamara.com\/blog\/wp-content\/uploads\/2024\/09\/Falhas-documentacao-obrigatoriaiclo-de-receita-na-saude-FCamara-768x448.jpg 768w, https:\/\/fcamara.com\/blog\/wp-content\/uploads\/2024\/09\/Falhas-documentacao-obrigatoriaiclo-de-receita-na-saude-FCamara-150x88.jpg 150w, https:\/\/fcamara.com\/blog\/wp-content\/uploads\/2024\/09\/Falhas-documentacao-obrigatoriaiclo-de-receita-na-saude-FCamara.jpg 1200w\" sizes=\"auto, (max-width: 980px) 100vw, 980px\" \/><\/p>\n<h2><b>Conclus\u00e3o<\/b><\/h2>\n<p><span data-contrast=\"auto\">Em resumo, o ciclo de receita tem como objetivo assegurar que as partes interessadas reduzam o tempo de recebimento, mantenham a conformidade com as normas regulat\u00f3rias e minimizem glosas e erros de faturamento. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Cada etapa desse processo \u00e9 interligada, desde a coleta de informa\u00e7\u00f5es at\u00e9 o registro nos sistemas, impactando diretamente o fluxo de caixa. Por exemplo, um problema no faturamento pode ser prevenido j\u00e1 no atendimento, com a correta coleta de dados do paciente e a codifica\u00e7\u00e3o adequada dos procedimentos. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Ecossistema de tecnologia e inova\u00e7\u00e3o, a <\/span><a href=\"https:\/\/fcamara.com\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">FCamara<\/span><\/a><span data-contrast=\"auto\"> \u00e9 especialista em elevar a efici\u00eancia do setor da sa\u00fade. Com vasta experi\u00eancia, transformamos hospitais, farmac\u00eauticas e outros neg\u00f3cios de sa\u00fade em empresas mais eficientes, tecnol\u00f3gicas e inovadoras.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Uma das nossas principais expertises \u00e9 o Health<\/span><a href=\"https:\/\/fcamara.com\/blog\/digital-value-creation\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\"> Value Creation<\/span><\/a><span data-contrast=\"auto\">, um framework criado para garantir que as jornadas digitais sejam bem-sucedidas. Ele aprimora a efici\u00eancia operacional, acelera vendas ou gera novas fontes de receitas, tudo por meio de um business case com vis\u00e3o de ROI.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">E voc\u00ea, quer saber mais? <\/span><a href=\"https:\/\/digital.fcamara.com\/solucoes-tecnologia-saude\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Clique aqui<\/span><\/a><span data-contrast=\"auto\"> e descubra como podemos apoiar a sua institui\u00e7\u00e3o a alcan\u00e7ar resultados mensur\u00e1veis.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/digital.fcamara.com\/solucoes-tecnologia-saude\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-7205 size-large\" src=\"https:\/\/fcamara.com\/blog\/wp-content\/uploads\/2024\/03\/Banner-LP-Health-1024x300-1-1024x178.png\" alt=\"\" width=\"980\" height=\"170\" srcset=\"https:\/\/fcamara.com\/blog\/wp-content\/uploads\/2024\/03\/Banner-LP-Health-1024x300-1-1024x178.png 1024w, https:\/\/fcamara.com\/blog\/wp-content\/uploads\/2024\/03\/Banner-LP-Health-1024x300-1-300x52.png 300w, https:\/\/fcamara.com\/blog\/wp-content\/uploads\/2024\/03\/Banner-LP-Health-1024x300-1-768x134.png 768w, https:\/\/fcamara.com\/blog\/wp-content\/uploads\/2024\/03\/Banner-LP-Health-1024x300-1-1536x267.png 1536w, https:\/\/fcamara.com\/blog\/wp-content\/uploads\/2024\/03\/Banner-LP-Health-1024x300-1.png 2000w\" sizes=\"auto, (max-width: 980px) 100vw, 980px\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sobre o que estamos falando? O ciclo de receita na sa\u00fade abrange desde a contrata\u00e7\u00e3o de servi\u00e7os entre operadoras e prestadores, o agendamento de consultas e procedimentos, at\u00e9 a cobran\u00e7a e o recebimento dos pagamentos. Esse processo envolve diversas etapas cr\u00edticas que garantem a viabilidade financeira das partes interessadas; Principais etapas do ciclo da receita&hellip;<\/p>\n","protected":false},"author":2,"featured_media":7831,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[350],"tags":[1147,1149,1151],"post_series":[],"class_list":["post-7788","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-saude","tag-ciclo-de-receita","tag-ciclo-de-receita-na-saude","tag-impactos-no-ciclo-de-receita","entry","has-media"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ciclo de receita na sa\u00fade: o que \u00e9, principais etapas e impactos<\/title>\n<meta name=\"description\" content=\"Entenda as principais etapas do ciclo da receita na sa\u00fade, os principais impactos e como 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