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Hyperautomation
Did you know that 61% of executives are increasing investments in Artificial Intelligence (AI) or planning to do so in the coming years? According to a Gartner study, 66% of leaders believe that the benefits outweigh the risks for their organizations.
As interest and investment in AI grow, hyperautomation emerges as a business-driven, multidisciplinary approach. It aims to identify, examine, and quickly automate as many business and IT processes as possible, enabling scalability and true business model disruption.
Don’t fall behind! Invest in hyperautomation and make the most of the opportunities AI offers to transform your company and explore new horizons.
Our Expertise
Hyperautomation CoE & AI CoE
We offer specialized services for implementing a Center of Excellence (CoE) in hyperautomation, tailored to each client's needs and maturity level.
Our approach integrates various technologies, ensuring customized solutions and efficient results. According to Gartner, the global hyperautomation technology market will reach $596.6 billion.
The AI CoE is dedicated to promoting, developing, and implementing AI solutions. We implement robust, pre-trained AI models that add multiple functionalities to applications, such as natural language processing, image recognition, sentiment analysis, and predictive behavioral analytics.
By integrating existing technologies, we optimize processes to ensure agile and high-quality deliveries.
Digital Workflows
We implement hyperautomation to boost operational efficiency, reduce costs, and provide greater transparency and visibility.
Additionally, we offer flexibility for quick adaptation to changes, enabling continuous process improvement, and accelerating digital transformation and automation within the organization.
According to a report by the McKinsey Global Institute, about 50% of work activities can technically be automated across 6 out of 10 roles.
It's estimated that just over 30% of working hours and siloed activities worldwide could be automated and digitized by 2030.
Virtual Assistants
We develop virtual assistants powered by AI and Machine Learning that enhance human capabilities. Our bots are available across various channels, including WhatsApp, to provide efficient and automated support.
Gen AI & AI Assistants
We offer personalized content creation, creative innovation, and continuous product and service enhancements. Our automation of creative tasks and focus on improving user experience ensure innovative and efficient solutions.
App Modernization & Low-Code/No-Code
Rapid development, ease of use, error reduction, flexibility, lower costs, optimized collaboration, and enhanced integration.
Low-code platforms often include pre-built templates, modules, and integrations that, through drag-and-drop customization, reduce development time by up to 60%, optimizing developers' workflow.
Modern Integration & APIs
We enhance operational efficiency, improve collaboration, provide real-time data access, and elevate customer experience. Our approach fosters accelerated innovation, cost reduction, and delivers flexibility and scalability.
Forrester research shows that low-code can accelerate integration development cycles by up to 10 times, optimizing time-to-market and quickly creating value for customers.
Gartner projects that by 2025, integration tools that do not offer multi-cloud and hybrid integration capabilities through a modular model will lose 50% of their market share to providers that do.
FinOps & ITAM
We ensure compliance between contracted and used licenses, reducing the effort required for software audits by 80%.
With the FinOps methodology, we expect an average cloud cost reduction of 30% by optimizing the infrastructure to only use what's necessary. Additionally, we adopt ESG practices to ensure a sustainable and efficient operation.
We are technology and platform-agnostic. We assess your structure to identify the best solutions that deliver real results.
6 Benefits of Hyperautomation for Your Business
1
Cost reduction due to operational errors and reliance on people
2
Reduced customer response time
3
Increased ability to scale your business
4
Improved control and governance over the entire process
5
Simplified complex integrations
6
Enhanced customer experience and service delivery
Value Partnerships
Success Stories
For every challenge, we have a solution.
Challenge
One of the largest Brazilian energy groups needed a robust and efficient solution as it faced two challenges: the need for an AI platform for 24/7 customer support and the reduction of repetitive calls, along with optimizing the workload of support agents.Solution
We created a cognitive solution using APIs and implemented recurring HR processes, such as transportation vouchers, salary payment dates, reimbursement, and vacation requests. We personalized specific responses according to the context and needs of the IT, HR, and Legal departments. Our solution also supports multiple languages, integrates with password vaults, and handles complex support cases.Results
62% reduction in average handling time 
93% accuracy in chatbot-assisted support 
Challenge
A leading provider of technology solutions for merchants, banks, and capital market companies aimed to revolutionize its internal infrastructure to achieve greater agility and scalability when integrating with business partners, exposing and consuming APIs without compromising card processing security.Solution
We assembled a multidisciplinary team with internal employees, clients, and partners to develop, implement, maintain, and continuously improve all virtual agents, allowing employees to focus on strategic activities.Results
23% reduction in contact center costs 
33% reduction in human calls 
11 million calls avoided 
Challenge
A leading provider of technology solutions for merchants, banks, and capital market companies aimed to automate pipeline processes that were manually handled using legacy mainframe systems. The focus was to provide greater scalability, increase speed in adjusting to business rule changes, and ensure compliance with PCI and LGPD regulations.Solution
We developed and implemented bots that automatically verify business rules and handle the main support cases that required manual, recurring action. This allowed employees to be redeployed to strategic activities.Results
Average payback of 4 months per bot in production 
888 thousand BRL in annual savings 
100,000 automated support cases per month 
Challenge
Brazil’s largest telecommunications company needed to build a 24×7 support team to ensure pipeline management architecture and governance. Additionally, it was necessary to migrate DevOps pipelines from multiple solutions to Azure DevOps to reduce costs and ensure top performance.Solution
We implemented microservices and provided 24×7 support for both legacy environments and Azure DevOps. We managed an automation and DevOps pipeline modernization squad, focusing on efficiency and performance, while promoting significant modernization of web applications.Results
Over 100 support cases handled monthly with 100% delivery 
14 technologies involved 
Over 1,000 applications supported/migrated Segments Served
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