Results-driven, AI-Powered CRM Solutions
Created by community managers with access to top industry talent.

Maximizing the value of your customer base is the fastest way to boost your business profitability.

CRM Expertise

Customer Relationship Management (CRM) systems are designed to help your business manage and analyze customer interactions, optimize processes, and increase productivity.

This allows you to track the entire customer lifecycle, from acquisition to retention, ensuring a personalized and efficient experience at every stage.

Perfect for enhancing human capabilities, CRM frees up resources from repetitive tasks and reduces human error, leading to more accurate process execution.

By automating tasks and providing valuable insights, CRM improves operational efficiency and strengthens customer relationships, driving positive results, increased conversions, and higher revenue.

We Are the Behind the Transformation !

Behind every great transformation, there are people. We are a technology and innovation ecosystem that turns the adoption of digital journeys into value for your business.

ROI and Growth

Together with Nação Digital, a company within our technology and innovation ecosystem, we take a 360° approach to achieve the best return on investment and drive growth. According to ISG Provider Lens™, we are the leading martech company in e-commerce, Digital Experience & Content, Digital Presence & Digital Ads, and Social and Relationship.

We Are Experts

Our team is highly specialized, covering a wide range of skills and knowledge, which maximizes the effectiveness and quality of our solutions.

Innovation

We are at the forefront of innovation, adopting emerging technologies and practices to drive your growth and competitiveness, thanks to access to cutting-edge resources across various fields provided by our ecosystem.

With our expertise, we offer customized CRM solutions.

No matter your business challenge, we have the solution

With a 100% data-driven approach, we offer advanced tools for personalization, automation, data analysis, and more, ensuring your company remains competitive and data-oriented in today’s market.

CRM Implementation

CRM Support and Evolution

Customer Analytics

Statistical Lab

We conduct multivariate testing across all channels.

Architecture and Modeling

We review pipelines, statistical models, and apply artificial intelligence.

Customer Insights

We analyze BI repositories, create dashboards, and provide Q&A.

Segmentation

We identify user clusters based on their behavior, demographics, and history.

Personalization and Automation

We offer 1:1 dynamic content, implement automated relationship journeys, and provide recommendations using Machine Learning.

Our clients

Success Stories

For every challenge, we have a solution.

Football Club

Challenge

A renowned football club faced the challenge of integrating different interaction channels with its fans to improve the user experience and increase revenue. They needed a unified view of their fans across all interaction points.

Solution

To meet this demand, we implemented a CRM that provided a unified view of the fan, integrating various platforms and touchpoints, including the sports association, online store, physical store, ticketing, and social club.

We utilized Salesforce Marketing Cloud to manage campaigns and engagement, AWS Glue, Lambda, Redshift, and S3 for data processing and storage, and Power BI for data visualization and analysis. This integration enabled centralized and efficient management of fan interactions, enhancing personalization and marketing campaign efficiency.